FAQs

If you have a print or design question you would like us to answer, please contact us and we will do our best to help.

Payment

We accept payment via cash, cheque, debit card and BACS.  Unfortunately, we do not accept American Express.

Pantone Colour Matching

To ensure brand consistency you can define your company colour using Pantone values. This ensures that your colours are the same on your reprints and between various printed items such as letterheads and compliment slips.  Please note that when working with Pantone colours you must check to see how items will look when printed in 4 colour process as well. We have the latest Pantone colour guides in our offices and if you wish to check these then please phone us or pop into our shop.

Printing from PDF's - one for the designers

We occassionally notice square boxes appearing around objects when they are printed and this is usually due to how the PDF file is created. Several PDF print compliance 'standards' have been defined, the surest standard for universal print output is a "PDF X/1a". These PDFs are essentially flattened, so may well cause issues should the PDF be required for later editing - this standard should therefore only be employed when preparing final files for output. If you are making the PDF from Indesign or Quark, in the pdf output settings (or in distiller), make sure you set the output to PDF X/1a.

Download a copy of our setting up your artwork to be print ready by clicking on the link below

Guide to setting up print ready artwork

VAT Rules for clients in the United Kingdom

Some of the items we print can be invoiced VAT free. To find out more it is worth visiting the HM Revenue and Customs website by clicking on this link - VAT Information

Please note, unless otherwise stated all prices exclude VAT and delivery.

Keep in touch

Cut vinyl via our Roland applied onto shutter door for cost effective signage @HexisUKLtd @rolanddguk #Basingstoke… https://t.co/6tB1OGLday

2 weeks ago

@JeremyClarkson It’s impossible unless your a professional 😂 https://t.co/bLUx9Ob4wq

2 weeks, 3 days ago

Cool banner designed in our studio that is now printing #design #basingstoke #lovebasingstoke #outdooradvertising… https://t.co/mDV4mbaTyA

2 weeks, 3 days ago

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